Front of House/Concierge - ascotservices.com

You only get one chance at a first impression and our friendly, professional front of house teams will certainly give you the reassurance that anyone coming into your property will have a great experience.

Our stringently trained and uniformed staff provide extensive admin services to support your operations as well as greeting colleagues, customers and visitors face-to-face and on the telephone.

Our SIA qualified reception teams provide you with a front line who are more than capable of dealing with all the essential administration of visitor and contractor management, issuing visitor passes, maintaining visitor & contractor booking systems, desk booking systems and site inductions. We make sure that your visitors always receive a polite and efficient welcome in line with your specific contractor and visitor management policies.

Front of House/Concierge Engineering Maintenance Security Asset Management Cleaning & Hygiene

Meeting Room Booking Management

Contractor Visitor Management

Smart, Uniformed SIA accredited Staff

Telephone Services

Visitor Pass Management/ Distribution

What our Customers Say

When we appointed Ascot to partner with us to deliver facilities management we had an aspiration and a vision in mind of a high performing Property Team there to meet our colleagues every need. I can honestly say that the combined force of this team has gone above and beyond our expectations I am continually impressed by the passion, commitment and professionalism shown by everyone involved and the way they support each other to provide the perfect working environment has a far reaching effect, right through to the customers that call into our offices every day.

Diane Iles – Supplier Performance
Manager – Direct Line Group

Partnership Approach

The tangible benefits that the Ascot team delivers is in part because of our unique structure. We have challenged the norm of the client/supplier relationship. The trust within the team means we all focus on delivering the best possible customer service within the budget and environments.

This success has been further validated when Ascot were a finalist in the 2020 Institute of Customer Service Awards for our Impact on Customer Experience. To be recognised against an impressive long list and to become finalists at an industry customer service award, really validated the success of the approach for the team.